Did anyone make your day while you were at patient with us? Please let us know so that we may recognize our outstanding staff.
Nominate employees for special commendation by calling 781.581.4567, or by emailing us
We aim to provide every patient with the best possible experience during a stay at one of our hospitals. Your feedback is extremely important to us; it keeps us informed and gives us the opportunity to make improvements where needed.
Contact Customer ServiceWe actively track and address patient satisfaction through a variety of means and will return a phone call and/or email. You can meet with us in person,
send us a letter,
email us or call us at the numbers listed below.
- 978.354.2025 Salem
- 781.477.3399 Union
Ombudsmen serve as a neutral liaison between patients and medical or hospital staff to facilitate conflict resolution. They are also responsible for handling all complex clinical complaints.
- 978.354.2025 Ombudsman/Salem
- 781.477.3399 Ombudsman/Union
More information about the Complaint Process is found in this document (PDF).
